COVID-19 Statement: Looking after our team and our customers

COVID-19 Statement: Looking after our team and our customers

By and large, it’s business as usual for us here at 123 Internet Group’s offices

The ongoing Covid-19 outbreak is already having a huge impact on businesses throughout the UK, and we’re all still coming to terms with what this will truly mean longer term. We have been following with interest the local Chamber of Commerce updates, government bodies and speaking with long-standing customers.

Here at 123 Internet Group, we’re putting in place a number of measures to safeguard our team, the service we provide and the wider community, which I’d like to tell you about.

Looking after our team

We’ve already provided in-depth advice to our team on hygiene and safety, together with moving all non-essential meetings to video conferencing. As of this week, all staff have been offered the option of working remotely from home. Those employees who are deemed higher risk will be pursuing this option with immediate effect. We’re well set up to do this, given many of our staff can already work remotely, and it’s the right thing to do to protect our staff and the community.

Our experience of remote working and investment in the tools and cloud-based software/technology to allow this means we don’t anticipate any impact on our services or the support we offer our customers.

By and large, it’s business as usual for us here at 123 Internet Group’s offices.

We’ve also taken the tough decision, inline with Government and Public Health England guidelines to cancel some of our upcoming events, this sadly includes our MK Digital Summit on 30^th April. Where possible we’re moving them online but sadly, we won’t be out and about at some of our partner events, networking or exhibition shows in the coming weeks/months.

Looking after our customers

We know many of you will be worrying about more than just your digital marketing. The impact on small businesses may be profound. Many of you already work from home, but for others, the prospect of increased social distancing could mean entirely new ways of working and of course, communicating with others.

At 123 Internet Group, we’ve thinking about how we can help customers who will start to feel the economic impact over the next few months. To start with, our team have been given the required resources to support the potential growing need for social media support and customer contact online.

With the increase in remote working, migrating our customers to our LinkedIn Outreach service to connect them personally to others should provide a better level of support and open clear communication channels.

The next few months are going to be a difficult and uncertain time for many of us, but I want to assure you that 123 Internet Group will be here to support your business as much as we can.

Take care

Scott Jones
CEO, Founder